13 hires. 7 weeks. One global customer support operation.

While some of our clients choose to keep their names private, we can still share the impact of the work we do for them: real roles, real delivery, real savings. 

The Client Brief 

An international operator engaged us to stand up its new Customer Support function from scratch. Starting at the end of July 2025, the brief covered 12 Customer Support Agents across multiple regions and a Customer Support Manager to lead them — all to be completed in record time.

The Delivery Timeline

· Roles opened: 31 July 2025

· Final hire placed: 9 September 2025

· Total time-to-deliver: 28 working days

Roles Delivered

· 12 × Customer Support Agents

· 1 × Customer Support Manager

· Total placements: 13

The Bullfinch Impact

All 13 hires were completed in just 28 working days, with coverage established across LATAM, Europe, and Southeast Asia to provide true follow-the-sun support. The solution was built for global scale with a consistent process and quality delivery, resulting in approximately €35,000 saved compared with standard agency fees.

Why This Works

· Speed: 13 hires closed in less than six weeks

· Scalability: Multi-region delivery using embedded recruiter pods

· Cost Certainty: A flat, transparent model replacing unpredictable percentage fees

Looking forwards

On the back of this success, we are continuing to support further hiring waves for the client — embedding as their long-term partner for global CS recruitment.

We have some time for questions…

How did you deliver 13 hires so quickly?

We run time-and-materials recruitment with dedicated recruiter capacity. Every recruiter hour is tracked and aligned to delivery, keeping work transparent and globally scalable.

Did quality drop because of the speed?

No. With disciplined process control and live reporting, quality stayed high while time-to-hire dropped. Every candidate was screened, interviewed, and approved by the client.

What regions did you cover?

Hires spanned LATAM, Europe, and Southeast Asia — creating full-day coverage for the client’s support operation.

What would it have cost through a traditional agency?


In this case around €45,000 in fees (20% of salary). Bullfinch’s model cost €10,400, creating a saving of ~€35,000.

Can this model scale further?


Yes. The same framework can scale from five to five hundred hires, with predictable costs tied directly to recruiter time.

Ready to get started? 

Start hiring the smarter way. Book a call with us today!